How do I create my book?
You can create the book in a few steps! Just enter the name of the child who will receive the book, select if it's a boy or girl,and you'll be able to see a preview of the book you have created at the top of the page.
How do I add gifting options?
After you select the book and preview it, go to continue to select all our gifting options to make your gift even more magical.
Why won't the name I'm using work?
If you are having issues creating your book, there might be an unsupported character in the name, or too many letters. A message will display telling you what the issue is. If you have any problems, get in touch with us!
Why isn't my dedication being accepted?
You can add your personal dedication to our books with some space limitations. We accept basic letters, accents and symbols, but not emojis, sorry about that :) Copying and pasting from external sources can sometimes cause a bit of trouble. If you still need our help, please include the full dedication message in your email and we will happy to assist you.
Has my order been confirmed?
Once your order has been placed successfully, you'll be taken straight to your Order Confirmation page, and an email with all of the details will be sent to the email address that was entered during your purchase. If you did not receive the email, check your spam or junk folder. If you still can not find it, please reach out to our team and will be able to help track down your order details.
Why was my payment declined?
When a charge is submitted to your bank, there are automated systems in place that determine whether or not the bank will accept the charge. These systems take various factors into account, including your spending habits, account balance, and the validity of your payment card (e.g., expiration date, CVC, etc) or account information. You can also contact our customer support and we will check for you.
Can I return my book for a refund or exchange?
We do not accept returns of any personalized books to individuals, unless the book is defective. However, if we've made an error in your book or there's a quality issue, do get in touch with our customer support and we will make it right.
Can I cancel my order?
Of course you can! As long as your order has not gone to print, we can absolutely help with that. Please contact our customer support as soon as possible and they will be in touch shortly after.